Scott Byland: Account Executive – An experienced senior-level professional, Scott has a deep knowledge and broad understanding of industry dynamics. He is detail-oriented with a reputation for diligence and a commitment to producing outstanding results. Scott enjoys uncovering efficient and valuable solutions that benefit both the company and the clients he serves.
Scott and his family have lived in Middleburg Heights for over 20 years and are very active in the community. Scott, his wife Carrie and their three children, love to be outdoors bike riding, hiking with their dog Zoey or watching baseball.
Michelle Cario: Commercial Lines - Since joining Hertvik in 1997, Michelle has held multiple positions in personal and commercial lines. She currently serves as a Commercial Insurance Manager for our network operation where most of her time is spent working with agents to design commercial insurance solutions for area businesses.
Michelle resides in Parma with her husband Sam and their two sons. She enjoys spending time with family and friends and is an active member of her church, volunteering whenever possible.
Jaclyn Caniglia: Senior Account Manager - Jaclyn joined Hertvik Insurance in 2019 with over 10 years of experience in the insurance industry focusing on small to mid-size commercial businesses. She earned her Construction Risk Insurance Specialist (CRIS) and Certified Insurance Service Representative (CISR) designations, with a specialty in small contractors. Jaclyn is detail oriented and enjoys problem solving, always keeping in mind what is best for the client.
Jaclyn, her husband Pat & her daughters Bella and Peyton, live in Brunswick along with their dog Bentley. In their free time, Jaclyn and her family like to spend time at their cottage in Catawba and go boating.
Scott Ewers: President - As President of Hertvik Insurance Group, I spend considerable time focusing on our long-term strategies. We’re fortunate to have wonderful clients and a team of committed professionals who are the primary drivers of our success. A graduate of Bowling Green State University, my insurance career began more than 30 years ago, and I can still say that working directly with clients is the most rewarding aspect of my career.
My wife and I reside in Medina with our three children. We enjoy traveling and value the time we get to spend with our family. We also have two pets, one if which likes me much more than the other.
Matt Finkler: Account Executive – With over a decade of experience in the insurance agency, Matt is extremely passionate about finding the most efficient coverage for his clients. You can lean on Matt’s expertise to make confident insurance decisions.
Matt, his wife Brittany and their son Nash live in Strongsville. As an active member of the community, Matt is a Trustee at the Strongsville Chamber of Commerce and a Paul Harris Fellow with the Strongsville Rotary. He also enjoys playing golf and spending time with his family.
Courtney Folger: Marketing Director - As a Kent State graduate, Courtney has always had a passion for design. She joined the Hertvik team in 2019 with over seven years of marketing experience. Always looking for ways to improve customer experience and make the process of purchasing insurance painless, Courtney is happy to work for a company with such high customer service standards and respectable core values.
She lives in Medina with her husband, Tyler and their children. At home, she loves to be outdoors, hunting, fishing or just enjoying nature, but will never turn down a good book. She also volunteers frequently with her church in an effort to positively contribute to her community.
MariLou Franczkowski: Vice President Personal Lines - MariLou has worked in the insurance field for over 28 years and loves helping clients find the best program to meet their needs.
As Vice President of Personal Insurance, she manages the Personal Lines department and is very proud of the team. They all work very hard to provide exceptional customer service.
MariLou earned her CIC (Certified Insurance Counselor) & CISR (Certified Insurance Service Representative) designations and is currently working on obtaining her CPRM (Certified Personal Risk Manager) designation.
She lives in Medina and spends as much time as possible with her family. She also enjoys running, watching movies and listening to country music.
Amanda Galvin: Controller - Amanda joined Hertvik in 2015 as an Office Manager with a background spanning from operations & office management to HR/accounting, marketing, and risk management. As Hertvik has grown and evolved her role has settled into Controller, where she primarily oversees accounting and network compliance.
Originally from Medina, Amanda enjoys traveling, photography, and volunteering. In 2018 she and her husband purchased a home in Broadview Heights and are likely still renovating something as you read these words!
Jeff Gutbrod: Account Executive - My insurance career began more than twenty-five years ago, and I serve a diverse group of clients. I appreciate that my clients rely on my expertise. Whether you’re a personal insurance client, small business owner or a large commercial business, I strive for 100% client satisfaction.
I’m a long-time resident of Medina and enjoy spending time with my son and daughter.
Jack Hertvik: Vice President - I'm the third generation of the Hertvik family to work in the agency. I joined the Hertvik Insurance Group full-time in 2001. I learned early on from my father and grandfather that taking care of the client is paramount. My career has included positions in customer service and accounting before being promoted to Vice President of Personal Lines in 2007.
In 2010, I was promoted by Scott Ewers to serve as President of SIA of Northern Ohio, a network of more than 60 independent agencies that he founded in 2001.
A graduate of Kent State University, my wife and I reside in Medina with our two sons.
Melinda Jack: Client Services Administrator - Melinda has been part of the team since 2010 when she joined Hertvik as a Receptionist. In 2016 she became licensed and was promoted to serve as a Client Services Administrator.
Melinda particularly enjoys customer service and the opportunity to continue learning while working as part of the team. She resides in Brook Park and has a son who is graduating from college in 2019. She enjoys exercising, reading and spending time with friends and family.
Marylyn Jackson: Senior Account Manager – Marylyn has been working in the insurance business since 1970 and has earned the Certificate Insurance Service Representative (CISR) designation. She has been part of the Hertvik Insurance Group since 1990. Her favorite part of working in the insurance business is helping people protect their assets and addressing the uncertainties of life. Although focused on Personal Insurance today, in the past years Marylyn has worked in agency management, training and commercial lines.
She and her husband Lee have been married for 45 years and reside in Berea. They have two grown sons and six grandchildren. Marylyn loves being a grandmother and enjoys working in the yard. She only wishes she had more time to do some sewing.
Mike McAvinue: Vice President Commercial Lines - My career began in the life insurance area in 1982. I joined my father’s agency as a Commercial Lines CSR in 1984 and have focused on business insurance ever since. In 1995 we were acquired by the Hertvik Insurance Group where I worked as an Account Executive. As Vice President of Commercial Lines, I now manage the customer service team that supports our Business Insurance clients. I especially enjoy the fellowship and camaraderie at Hertvik and find much satisfaction in helping our clients.
I live in Bay Village with my wife Kathy and my children, Jonathan and Ann Marie. I enjoy spending time with family and cruising in my classic car.
Patrick McAvinue: Founder – After starting his own insurance company out of his home in the early 1960’s, Patrick used his insurance acumen to grow the business for over 30 years. He then merged his business with John Hertvik in 1995 but continued to be active in the industry as an Account Executive. With over 50 years of experience, Patrick is now enjoying his retirement with his family.
Amanda Pixley: Account Manager - Amanda joined the Hertvik team in 2019 as a Personal Lines Account Manager. She strives to provide an outstanding customer service experience with every interaction and is always willing to offer a helping hand.
Amanda has a Bachelor of Science degree from the University of Connecticut and has a background in customer service and claims. Amanda, her husband, their son, and their cat reside in Medina. In her free time, Amanda enjoys spending time with her family and enjoying nature.
Ryan Ritenaur: Senior Account Manager – Ryan’s insurance career started at Progressive where he served as a Multi-Product Agent advising on personal lines coverage in all 50 states. He joined the Hertvik Insurance Group in 2017 and was recently promoted Personal Client Manager. He enjoys helping our clients understand the different aspects of their coverage, especially first-time homebuyers navigating the daunting process of getting everything in order before closing.
In his down time, Ryan enjoys watching movies and tending to the many animals he and his wife have at home. They both also enjoy volunteering with various animal shelters in the area.
Andrew Ryan: Senior Account Manager - Andrew was born and raised in the Mid-Atlantic area. In 2012 he graduated from the University of Delaware with a double major in Finance and Economics. Shortly after graduation, Andrew relocated to Northeast Ohio where he was hired by an insurance agency focusing on small commercial business. He recently joined the Hertvik team in April of 2018 as a Commercial Client Manager concentrating on small to medium sized businesses. Andrew enjoys solving difficult problems while providing the coverage and value that our clients require. In order to expand his expertise, Andrew is currently in the process of obtaining his CIC designation.
Andrew and his wife, Bekah, currently reside in Brunswick, Ohio with their son, Carson. In his free time Andrew loves to dabble in the financial market, watch his Philadelphia sports teams, and spend time with his family. Andrew volunteers at several local nonprofits to give back to the community. He also is a founding member of a foundation focused on addressing mental health awareness and suicide prevention.
Jill Sedio: Administrative Assistant - Jill joined the Hertvik Insurance Group in March of 2018. As the Administrative Assistant she enjoys being the initial point of contact to our clients as well as assisting our own staff with a variety of clerical activities.
Jill and her husband Bryan are long-time residents of Medina County and enjoy keeping busy with their four grown children.
Heather Winkler: Personal Lines - Heather joined Hertvik in 2013, as a Personal Client Manager, and had an extensive customer service background prior to joining the insurance industry in 2009. Presently, Heather works with over 60 independent insurance agencies, helping them place personal lines insurance business through AccessPlus. This includes SIAA and SIA of Northern Ohio national and regional carrier partners. Heather and her husband, Richard, reside in the greater Cleveland area, along with their three children. Heather is currently pursuing her Certified Insurance Counselor (CIC) designation. Outside of work, Heather enjoys spending time with family and volunteering as a Girl Scout Mom.
Samantha Jakuszewski: Account Manager - Samantha joined Hertvik Insurance Group in April of 2016 as a Receptionist. After enjoying that position and getting to know our clients she was given the opportunity to move to the role of Commercial Lines Processor in March of 2018 and in May of 2019 was promoted to a Commercial Lines Account Manager. While she has grown and accomplished many challenges in her time here, she looks forward to her future loves assisting our clients with their ever-changing insurance needs.
Samantha and her husband, Aaron, reside in Cuyahoga County with their cat, Mitzi. They spend their time trying new restaurants and going out with family and friends. If they aren’t out on the town, you will likely find them at home solving puzzles or watching The Office.
I was born and raised in Sandusky and am proud to call this town my home. After high school, I attended Bowling Green State University where i earned a Bachelor of Science degree before going on to earn a master’s degree in the field of Educational Administration.
My insurance career began in 2002 when I joined my father’s agency, Badamy & Associates. Shortly thereafter, I earned the Certified Insurance Counselor designation (CIC) and I'm currently working toward the Certified Risk Manager designation (CRM) which I hope to complete in 2019.
As a professional, my goal has always been to provide outstanding customer service. I truly care about my clients and the experience they have with our firm. I am a Sandusky Rotarian and firmly believe in our motto, “Service above Self.”
I reside in Sandusky with my daughter Olivia, my partner Cathy and her daughter Rylee. We also can’t forget the man of the house, Chewy our Golden Retriever.
I entered the insurance business more than 40 years ago. I enjoy helping clients achieve financial security with life insurance and annuities. Along with that, being able to offer various solutions pertaining to their business, and personal insurance through the Hertvik Insurance Group. I value all of my client relationships and I’m grateful that several clients have become personal friends.
A life long resident of the Canton/Massillon area, I served in the United States Air Force following college. Along with my wife Sandy, I enjoy golfing and being with our five children, twenty-six grandchildren and four great-grandchildren. It is especially enjoyable to spend the winter season in beautiful Naples, Florida.
With more than 25 years in the business, I enjoy helping individuals and small business owners understand their options pertaining to health insurance.
During my free time, I love spending time with my children and working out at the gym. I am also a member of the Perry Local School Board of Education. I have been a part of the Hertvik Group since 2015
Born in Massillon, I attended Washington High School and have lived in Stark County my entire life.
My insurance career began focusing on Life, Health and Annuities while also working in the auto body and construction fields. Since 2014, I've been focused full time on the insurance business working with my brothers and nephew. I appreciate the ability to offer personal and business clients choices by working with a strong portfolio of carriers. I use my prior work experience to assist clients in designing coverage plans to meet their needs.
When not working, I can often be found boating in the summer and snowmobiling in the winter. I serve as President of the Flying Tigers Snowmobile Club while also devoting my time to several organziations in my home town of Massillon. A member of the Massillon Area Chamber of Commerce, I volunteer regularly for community events for the Downtown Massillon Association and work on construction projects for Impact Massillon, a faith-based organization that spruces up the city's residential neighborhoods.
I married my wife Sherie in 1980 and we have two grown sons and a daughter-in-law, along with several spoiled grand-dogs.